Welcome to the Florist Deptford online flower delivery service. Please read our following Terms & Conditions carefully before placing any orders through our website. These terms govern the use of our website and our flower delivery services throughout Deptford and the surrounding areas. By completing your order with Florist Deptford, you are agreeing to be bound by these Terms & Conditions. These are designed to ensure clarity, understanding, and a transparent relationship between our business and our valued customers.
In these Terms & Conditions, "we", "us", and "our" refer to Florist Deptford. "You" and "your" refer to the customer using our online services for flower delivery. "Goods" refers to floral products, arrangements, gifts, and any other items available for order through our website.
To place an order for online flower delivery in Deptford and its nearby areas, please follow the steps below:
Upon completing your order, you will receive an order confirmation by way of an on-screen message and, where applicable, a digital receipt. Please check this confirmation carefully and contact us promptly if any details are incorrect. It is your responsibility to provide accurate and complete information at the time of ordering.
An order will not be considered final or legally binding until accepted by us. Acceptance takes place when we have received full payment and confirmed availability of the ordered goods. Due to the nature of fresh flowers and the seasonality of certain products, all arrangements are subject to availability. If any item in your order is unavailable, we reserve the right to substitute it with a similar product of equal or higher value, ensuring your arrangement maintains similar quality and appearance.
If we are unable to fulfil your order for any reason, including due to supply or an unresolved payment, we will notify you at the earliest opportunity and issue a full refund if payment has been taken.
Florist Deptford offers flower delivery services to customers in Deptford and surrounding areas. Delivery options, fees, and estimated delivery times are displayed during checkout. We undertake to deliver your order on the requested date but cannot always guarantee specific delivery times, especially during peak periods or due to exceptional circumstances.
It is your responsibility to ensure the delivery address and recipient details are accurate. Should we be unable to deliver due to incorrect address details or no-one being present at the address, we will attempt to leave the item with a neighbour or in a safe place (where possible), and will leave a delivery note for the recipient. Re-delivery or additional delivery attempts may incur extra charges.
Payment for all goods ordered via our website must be made in full at the point of ordering. We accept various secure payment methods as indicated at checkout. All prices quoted on our website are in pounds sterling (£) and are inclusive of VAT where applicable.
If we are unable to process your payment, your order will not be accepted or fulfilled. Should any payment be reversed or declined, we reserve the right to cancel your order without further obligation.
You have the right to cancel or amend your order for online flower delivery, provided we receive your request no later than 24 hours before the scheduled delivery date. To request a cancellation or amendment, please contact us as soon as possible with your order details. We will confirm if the modification or cancellation is possible.
If your order is cancelled within the permitted time, a full refund will be issued to your original method of payment. Cancellations or amendments requested within 24 hours of the delivery date may not always be possible, as we begin preparing orders in advance. In these cases, refunds or changes are at our discretion.
Custom, bespoke, or personalised floral arrangements may not be eligible for cancellation or amendment once the preparation has commenced.
We reserve the right to refuse or cancel any order, for reasons including but not limited to:
In such cases, where payment has already been made, you will be refunded in full without further liability to either party.
We take thorough care to ensure all flowers and gifts delivered are fresh, of high quality, and as close as possible to the descriptions and images shown on our website. Due to seasonal and regional variations, natural products may vary from what is displayed. Where necessary, we reserve the right to substitute any item with an alternative of similar style, colour, and equal or greater value, without prior notice. Quality and customer satisfaction remain paramount in all substitutions.
If you are not satisfied with the quality of flowers or any services provided, please notify us within 24 hours of delivery. Your feedback is important. Where appropriate, we may offer a replacement, refund, or other resolution at our discretion, depending on the circumstances and evidence supplied. Please note that due to the perishable nature of floral products, eligibility for returns or refunds is subject to the freshness and condition upon receipt of complaint, and all decisions will be made in accordance with UK consumer rights legislation.
We will not be liable to you for any delay or failure to perform our obligations if such delay or failure arises from causes beyond our reasonable control. These include, but are not limited to, acts of God, strikes, accidents, transport disruptions, extreme weather, or non-availability of supplies.
While we take all reasonable steps to ensure accurate and timely delivery, our total liability shall not exceed the value of the goods ordered, except in cases where liability cannot be legally excluded under applicable law. We shall not be liable for indirect or consequential losses, loss of enjoyment, emotional distress, or business losses that were not foreseeable by either party at the time of contract.
It is your responsibility to provide accurate order and delivery instructions and to ensure the person receiving the flowers is available at the provided address. By agreeing to these terms, you confirm that you are at least 18 years old and legally capable of entering into binding contracts under UK law.
All personal details supplied through orders and correspondence are handled securely and in accordance with UK data protection rules. This includes use of your information solely for the purpose of fulfilling your order, processing payment, and communicating with you regarding your purchase. For further details, please refer to our Privacy Policy.
These Terms & Conditions, and any contract formed with us for the online purchase and delivery of flowers, shall be governed and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or amend these Terms & Conditions at any time, without prior notice. Changes will become effective immediately upon being posted on our website. It is your responsibility to review these terms each time you use our service or place an order.
Should you have any questions or require assistance regarding your order, our online flower delivery service, or these Terms & Conditions, please contact us via the website contact form. We are committed to providing helpful and timely assistance to all customers throughout Deptford and surrounding areas.
These Terms & Conditions apply to all customers ordering flower delivery online from Florist Deptford, regardless of whether delivery is required within Deptford itself or to the broader surrounding areas we serve.
These Terms & Conditions represent the entire agreement between you and Florist Deptford in relation to the online order, purchase, and delivery of floral products. No other verbal or written communication shall vary or override these terms unless appropriately agreed in writing by us.
If any provision within these Terms & Conditions is held invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid. The remainder of these terms shall remain in full force and effect.
By placing an order through our website, you confirm acceptance of these Terms & Conditions. Thank you for choosing Florist Deptford for your online flower delivery needs throughout Deptford and the wider area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 23 Creek Rd, Deptford, London, SE8 3PL.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Deptford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Deptford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
