At Florist Deptford, we take pride in serving our local Deptford community with only the freshest flowers. We understand how important it is that your blooms arrive looking vibrant and beautiful. That’s why we offer a Fresh Flowers Guarantee: every bouquet or arrangement you receive from us will be at its best, ready to brighten your home or workplace.
Our expert florists hand-select each stem and create your arrangement just before delivery, ensuring freshness for Deptford households and businesses alike.
While we ensure every order is carefully packed and delivered, sometimes accidents do happen. If your flowers or plants arrive damaged or do not meet our Fresh Flowers Guarantee, please contact us as soon as possible on the day of delivery. In order to resolve your issue swiftly, we may ask you to provide a photo of the damaged flowers or packaging. This helps us to identify the problem and improve our quality control where needed.
We promise our flowers will be fresh upon arrival and remain vibrant for at least five days when cared for properly (following instructions provided with your arrangement). If your flowers wilt or deteriorate within this five-day window despite proper care, your purchase may be eligible for a refund or replacement.
To be eligible, we may need a clear photo and details about the care provided to the flowers. Our aim is to always give our Deptford customers confidence in ordering from a nearby trusted florist who stands behind their work.
If your product is damaged, incomplete, or does not meet our freshness promise, you can choose between a full refund or a free replacement delivery. Let us know your preference when you contact us, and our team will guide you through the next steps required. Refunds are processed promptly, typically returning to your original payment method within several business days. Replacements are prioritised for delivery at your earliest convenience.
Your satisfaction is our priority. If you are unhappy with your order or service received, we encourage you to contact us within 48 hours of delivery. Our complaints process is straightforward and local: reach out to our shop team, provide your order details, and describe your concern. We address every complaint promptly and fairly, striving to find a satisfactory resolution—be it a product replacement, refund, or another agreeable solution. As a trusted Deptford florist, we take your feedback seriously and use it to improve our service every day.
Florist Deptford has been a part of the community for years, serving local households and businesses with reliability and care. Our commitment to customer satisfaction and the freshest flowers sets us apart. Trust us for your next special occasion, business event, or thoughtful gift—because quality and trust bloom right here in Deptford.
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